FAQ's

Individuals



How do I renew my expired membership?

We appreciate your continued support! To renew your membership, please contact us.

How do I resubscribe to your newsletter?

Great! We'd love to have you back. Simply enter your first name and email address in the newsletter signup windows on the top of bottom of this page and click the button and we'll get you back in the loop.

How do I unsubscribe from the newsletter?

We are sorry to hear that you no longer wish to receive our free, informative newsletter. The fastest, most certain way to unsubscribe from the newsletter is to click the unsubscribe link at the bottom of any newsletter you received. If you no longer have a copy of the newsletter, please use this form.



How do I let you know about incorrect information that appears on your site?

We apologize for any inconvenience you have experience and will promptly review and, if needed, correct the information. Please contact us with the correct information.

 

How do I cancel my recurring membership?

After logging in, simply click on the Manage Membership link on the top right hand corner of your screen and then select cancel membership. If you do not see an option for cancel membership, no action is necessary as you have no active, recurring subscription.

What is the price of a membership?

There are different levels of membership. The most current information on all available levels of membership and their associated pricing is available here.

 

How do I change my password?

After logging in, simply click on the Manage Membership link on the top right hand corner of your screen and then select update profile.

How do I update my email address?

After logging in, simply click on the Manage Membership link on the top right hand corner of your screen and then select update profile. 

Why am I not receiving my newsletter?

In order to make sure that you receive all our newsletters please add newsletter@takeyourpet.com to your address book, contacts, or safe senders to ensure you receive all our important communications in your inbox. 

Below is information on how to whitelist us with AOL, Yahoo, Gmail, Hotmail, Outlook, Apple Mail, ThunderBird and Postini.

Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address at any ISP or with any email program.

Also, if you find email from newsletter@takeyourpet.com in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the "not spam", "not junk" or similar button, as that will train your program to whitelist it.

AOL
To add newsletter@takeyourpet.com to your AOL address book:
1. Open an email from us and then click the 'This Is Not Spam' button
2. Click the Mail menu and select Address Book
3. Wait for the Address Book window to pop up, then click the 'Add' button
4. Wait for the Address Card for New Contact window to load
5. Paste newsletter@takeyourpet.comin to the ‘Other E-Mail’ field
6. Make our "From" address, newsletter@takeyourpet.com, the Primary E-Mail address by checking the appropriate box
7. Click "Save"

Yahoo!
To whitelist newsletter@takeyourpet.com with Yahoo!, you will need to set up a "filter" after first taking the following steps:
1. If you find email from newsletter@takeyourpet.com is going to your Yahoo! bulk folder, open it and click "Not Spam"
2. Be sure that the address newsletter@takeyourpet.com is not in your "Blocked Addresses" list. If newsletter@takeyourpet.com is on your "Blocked Addresses" list, select it and click "Remove Block"
Now to create the filter:
3. Open your mail and click on "Mail Options" in the upper right hand corner
4. Select 'Filters' (in the bottom left corner)
5. On the Filters page, click "Add"
6. Select the "From header:" rule, and add "contains" and newsletter@takeyourpet.com, which tells the system to put email with newsletter@takeyourpet.com in your inbox and not the bulk folder.
7. Click the "Choose Folder" pull down menu and select 'Inbox'
8. Pick the Add Filter button

Hotmail
To whitelist our address with Hotmail you will need to add newsletter@takeyourpet.com to your Hotmail Safe List. Here's how:
1. First, if you find email from us in your Hotmail junk folder, open the email and click "Not Junk"
2. Next, check to see if if the email address newsletter@takeyourpet.com is on your Blocked Senders list. If you find newsletter@takeyourpet.com on your Hotmail blocked senders list, select it and click on the "Remove" button.
3. Next, open your mailbox and click "Options" in the upper right hand corner
4. At the top of the page, click on the "Junk E-mail Protection" link
5. Next, click on "Safe List", which is down near the bottom
6. Copy and paste newsletter@takeyourpet.com where it says "Type an address or domain"
7. Click the "Add" button

Gmail
1. First, if you find email from us in your Gmail spam folder, select our email and click the "Not Spam" button
2. Next, open an email that you have received from us
3. Click on the little down-pointing-triangle-arrow next to "Reply":
4. Click "Add Takeyourpet to Contacts list"

Microsoft Outlook
1. On the Tools menu, click Options
2. On the Preferences tab, click Junk E-mail
3. On the Safe Senders tab, click Add
4. Add newsletter@takeyourpet.com where it says "Add address"
5. Click OK

Thunderbird
To whitelist in Thunderbird, you will need to add newsletter@takeyourpet.com to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.
1. First, if you find email from newsletter@takeyourpet.com in your Junk folder, right-click on our email and choose "Mark as Not Junk"
2. Next, click the Address Book button
3. Highlight the Personal Address Book
4. Click on "New Card"
5. In the "Contact" tab of the new card, copy and paste newsletter@takeyourpet.com to the email dialog box
6. Click "Ok"
7. Next, to whitelist your address book, select "Tools > Junk Mail Controls" from the drop down menu
8. Update the "White Lists" module under the "Settings" tab by selecting "Personal Address Book" from the drop down menu, and then check the box next to "Do not mark messages as junk mail"
9. Click "Ok"

Apple Mail for OS X
1. First, if email from newsletter@takeyourpet.com ends up in your junk folder, highlight or open it and click "Not Junk" at the top of your screen. Then:
2. Go to Mail > Preferences from your Mail menu
3. Go to the Rules tab
4. Select Add Rule
5. Give this rule a name such as "Takeyourpet"
6. Create a rule that says "If any of the following conditions are met: 'From' 'Contains'" and then paste in “newsletter@takeyourpet.com”;
7. From the actions, select 'Move message' to mailbox 'Inbox'.
8. Click "OK"

Postini
You do not need to whitelist email from Takeyourpet in Postini unless you find it trapped in the "Junk" area by Postini.
1. Log into your Postini account
2. Look to see if any email from newsletter@takeyourpet.com is listed in your Junk area
3. If you find email from newsletter@takeyourpet.com in the Junk area, check the check box next to the email from newsletter@takeyourpet.com 4. Click the "Deliver Selected" link at the very top of the Junk screen
5. On the next screen, click the "Approve Sender" check box next to the email from newsletter@takeyourpet.com
6. Click the "Approve Selected Senders" button

Where can I find back issues of the newsletter?

We maintain back issues of the newsletter. You can view all past issues at the newsletter archive.

What countries do you have listings for?

Due to the increased communications costs internationally, Takeyourpet focuses exclusively on properties and services in the United States at this time. All 50 states are covered.

Why does a charge from Takeyourpet.com appear on my account?

A charge appears as you either created a new paid membership to Takeyourpet.com or your existing paid membership was chosen by you to automatically renew at the time of signup and it did so without having been previously canceled by you. If you believe that a charge was applied to your account in error, contact us providing us with the email address your account is under (if other than the one you are writing from) as well as the date of charge and the last four digits of the card number and we'll look into it for you.

Is it safe to enter my credit card number online?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. All of our credit card information is stored on a secure, dedicated database.

Can I use a debit card or check card?

If you're paying with a Visa Check Card, please select Visa from the menu on the membership application form. Similarly, if you're paying with a EuroCard or MasterMoney Card, select MasterCard.

I have a suggestion on how this site can be made better.

We'd love to hear your suggestions. Just contact us.

My issue does not appear above.

No problem. Simply contact us and we'll help you out.



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