Air Travel Pet Incidents

Air Travel Pet Incident Reports



AirTran Airways

No reported animal incidents

AirTran Airways has not had any reported animal deaths, injuries, or losses.

Alaska Airlines

January 2013 - death

Flight: 19 (Orlando, FL to Seattle, WA) Date of incident: Sunday, January 13, 2013 Time of incident: Approximately 9:38 P.M. PT Description of animal (including name): A three-year-old, Male English bulldog. Narrative description of incident: Seattle ramp personnel reported to their manager that one of two dogs, traveling inside kennels, was unresponsive upon its arrival in Seattle, WA. The Alaska Airlines Manager on duty paged the customer and explained that her bulldog had passed during the flight. She immediately asked about her second dog, which was fine. The customer decided that she would continue on to her final destination of Fairbanks, AK with her other dog, but did not wish to transport her bulldog any further. The Alaska Airlines Manager on duty offered to personally take her bulldog’s remains to the VCA Five Corners Animal Hospital in Burien, WA for cremation. Narrative description of the cause of the incident: An English bulldog inside its kennel passed away sometime during the flight. There is no evidence to suggest that the airline’s handling contributed to the animal’s passing. Narrative description of any corrective action taken in response to the incident: No corrective action was taken and no photographs were available.

December 2012 - injury #2

Flight: 27 (Ft. Lauderdale, FL to Seattle, WA) Date of incident: Friday, December 28, 2012 Time of incident: Approximately 11:25 A.M. PT Description of animal (including name): A dog, unknown: age, breed, or sex. Narrative description of incident: Upon arrival in Seattle, WA, ramp workers noticed that a dog in its kennel arrived with its upper and lower teeth stuck on the metal mesh of the kennel door. Some blood was present around the dog’s mouth. An Alaska Airlines maintenance technician was able to cut a few of the wires of the kennel door, to free the dog’s mouth. The customer stated that they have had other situations with their dog, as it suffers from extreme separation anxiety and that they would be taking their dog to their veterinarian, to have its mouth examined. Narrative description of the cause of the incident: A dog arrived in Seattle, WA with its mouth stuck on the metal wires of the kennel door. After cutting a few of the wires of the kennel door, the dog’s mouth was then freed. There is no evidence to suggest that the airline’s handling contributed to the animal’s injury.

December 2012 - injury #1

Flight: 20 (Seattle, WA to Chicago, IL)
Date of incident: Saturday, December 29, 2012
Time of incident: Approximately 2:34 P.M. ET
Description of animal (including name): A dog, unknown: age, breed, or sex.
Narrative description of incident: A dog in its kennel was being delivered to the baggage claim area, the ramp agent released his hold of the kennel, and the kennel went down a slide and tipped over. Upon inspection of dog after the incident, the customer found that the dog sustained a cut to its head, which was bleeding. The customer stated that her dog was fine during her follow-up call on January 4, 2013.
Narrative description of the cause of the incident: A dog inside its kennel slid down a baggage slide and tipped over. The dog sustained a cut to its head.
Narrative description of any corrective action taken in response to the incident:
The Chicago Alaska Airlines Customer Service Manager was advised to review our pet handling policy with her team, to ensure this would not occur again. No photographs available.

October 2012 - injury

Flight: 138 (Anchorage, AK to Chicago-O’Hare, IL) Date of incident: Tuesday, October 16, 2012 Time of incident: Approximately 10:50 A.M. ET Description of animal (including name): A female eight-year-old American bull dog/pit-bull mix. Narrative description of incident: Upon the arrival of the baggage cart planeside, the Anchorage ramp agent found, an eight year old dog, out of her kennel and loose inside the baggage cart. Airline personnel immediately tried to block each side of the baggage cart while a third agent went to notify the pet’s owner, and to ask her to help get the dog back into her kennel. During this time the dog escaped from the baggage cart and ran for over an hour prior to being caught. The dog and her owner were both rebooked for same flight the next day. It appeared that the dog scraped her nose during her kennel escape and agents found some blood inside the kennel. Narrative description of the cause of the incident: An eight year old dog escaped from her kennel. She was later found with a scrape to her nose. The customer told the ramp staff that the last person to secure the kennel was the TSA agent. The customer also said she told the TSA agent that she knew that her dog could open the kennel door, but she didn’t have anything to secure the kennel door with. There is no evidence to suggest that the airline’s handling contributed to the animal’s escape. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available

August 2012 - injury

Flight: 123 (Seattle, WA to Fairbanks, AK) Date of incident: August 10, 2012 Time of incident: Approximately 4:00 P.M., PT Description of animal (including name): A male, Black lab, unknown age. Narrative description of incident: A Black lab escaped from his kennel and then ran onto the Seattle ramp. Port of Seattle employees caught him and noticed all four of his paws were bloody. Alaska Airlines Cargo employees immediately took him to a local veterinarian where he was treated. Narrative description of the cause of the incident: A Black lab was able to force his way out of his kennel and ran onto the Seattle ramp. The dog was caught and taken to a local veterinarian to be treated for bloody paws. There is no evidence to suggest that the airline’s handling contributed to the animal’s injury. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available.

July 2012 - injury

Flight: 151 (Anchorage, AK; to Kotzebue, AK; to Nome, AK) Date of incident: July 1, 2012 Time of incident: Approximately P.M. Description of animal (including name): a pit-bull, unknown age, sex or name. Narrative description of incident: Upon the flight arrival in Kotzebue, AK and Nome, AK the ramp personel noticed that a pit-bull, had chewed out of its kennel during each flight segment and had minor cuts to its mouth. Airline personnel immediately notified the pet owner in Kotzebue, with a verbal acknowledgement and then again in Nome, when they brought the passenger planeside to assist with the situation. Narrative description of the cause of the incident: a pit-bull chewed out of its kennel sometime during the flight. There is no evidence to suggest that the airline’s handling contributed to the animal’s injury. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available

May 2012 - injury

Flight: 114 & 522 (Anchorage, AK to Seattle, WA to Burbank, CA) Date of incident: May 12, 2012 Time of incident: Between 2:00 A.M. Alaska Time and 10:30 A.M. Pacific Time Description of animal (including name): A three-year-old, Female, Devon Rex Cat Narrative description of incident: On May 17, 2012 we received a call from a pet owner who reported that his wife traveled from Anchorage, AK with a connection in Seattle, WA and they continued on to Burbank, CA with her cat, inside a kennel, five days ago and that their cat had injuries to its mouth and lower teeth. No injuries were reported the day of travel, as there were no signs of damage to the kennel. Narrative description of the cause of the incident: On May 17, 2012 a pet owner reported that their cat sustained injuries to its mouth and lower teeth sometime during the day of May 12, 2012. There is no evidence to suggest that the airline’s handling contributed to the animal’s injury. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available

May 2012 - death

Flight: 894 (Kona, HI to San Jose, CA) Date of incident: May 8, 2012 Time of incident: Approximately 9:10 P.M. Description of animal (including name): a two year old male, pit-bull Narrative description of incident: Upon the flight arrival in San Jose, CA ramp agents found the two year old male, pit-bull, deceased in his kennel. Airline personnel immediately notified the pet owner and brought him down to the ramp area. The Alaska Airlines Supervisor asked the pet owner if he wanted to take his dog to the veterinary hospital and he refused her offer and walked away. The pet owner was then escorted to the non-sterile area; the Alaska Supervisor then took the pit-bull to the emergency clinic and was in contact with the pet owner and the clinic during the next several days. Narrative description of the cause of the incident: a two year old male, pit-bull, was inside a kennel passed away sometime during the flight. There is no evidence to suggest that the airline’s handling contributed to the animal’s death. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available

March 2012 - injury #2

Flight: 850 (Maui, HI to Oakland, CA) Date of incident: March 16, 2012 Time of incident: Approximately 1:00 P.M. HT Description of animal (including name): A male Pit-bull dog, unknown age. Narrative description of incident: A customer and her Pit-bull, attempted to once again travel, in a new kennel with metal air vents. Prior to being loaded on to the aircraft, the dog chewed out of the back of the kennel, and was bleeding from his gums. The customer and her dog were re-united in baggage claim and did not fly. Narrative description of the cause of the incident A dog inside its kennel chewed through the back of its kennel and was bleeding from its gums. There is no evidence to suggest that the airline’s handling contributed to the animal’s injury. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available

March 2012 - injury

Flight: 850 (Maui, HI to Oakland, CA) Date of incident: March 14, 2012 Time of incident: Approximately 1:00 P.M. HT Description of animal (including name): A male Pit-bull dog, unknown age. Narrative description of incident: Prior to the flights departure, a Ramp agent noticed that the dog had chewed through the side of his kennel, his head was outside of the kennel and he was bleeding from the mouth. Local staff paged the customer and she deplaned to meet her dog in the baggage claim. They were re-booked to fly two days later. (See Incident 2) Narrative description of the cause of the incident: A dog inside its kennel chewed through the side of its kennel and was bleeding from his gums. There is no evidence to suggest that the airline’s handling contributed to the animal’s injury. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available

February 2012 - injury #2

Flight: 203 (Puerto Vallarta, MX to Seattle, WA) Date of incident: February 14, 2012 Time of incident: Approximately 7:50 P.M. PT Description of animal (including name): A 7-month-old yellow lab, male dog. Narrative description of incident: Upon arrival at Seattle, the pet owner noticed that her yellow lab, was limping. No damage to the kennel was present; however the Seattle Baggage Supervisor suggested that she take the dog to visit a veterinarian to ensure that no injury was present and that Alaska Airlines would reimburse her for those costs. After an X-ray, MRI and exam, the dog will go to physical therapy for 2 to 3 weeks, for left hind limb monoparesis. Narrative description of the cause of the incident: A dog arriving in Seattle was limping. No damage to the exterior of kennel was present. There is no evidence to suggest that the airline’s handling contributed to the animal’s injuries. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available

February 2012 - injury

Flight: 483 (San Diego, CA to Seattle, WA) Date of incident: February 3, 2012 Time of incident: Approximately 3:15 P.M. PT Description of animal (including name): A dog, unknown age, breed, sex, or name Narrative description of incident: A dog inside its kennel arrived Seattle with traces of blood around its mouth. It appears that the dog cut its gums sometime during the flight. No signs of chew marks on kennel, or exterior damage to the kennel, to explain how the dog sustained injury to its mouth. Narrative description of the cause of the incident: A dog inside its kennel arrived Seattle slightly bleeding from its gums. There is no evidence to suggest that the airline’s handling contributed to the animal’s injury. Narrative description of any corrective action taken in response to the incident: No action required and no photographs available

January 2012 - injury #4

Flight: 851 (Seattle, WA to Honolulu, HI) Date of incident: January 29, 2012 Time of incident: Approximately 2:15 P.M. HT Description of animal (including name): a Bulldog, unknown age, or sex. Narrative description of incident: A bulldog in its kennel was being transported to the Pet Quarantine facility by our agent, when the kennel separated and the dog escaped. The dog ran onto the ramp area and was found a short time later with injuries to its legs. The owners were notified and the dog was taken to the Animal Clinic in Waipahu, was treated and released. Narrative description of the cause of the incident: A dog in its kennel was being carried when the kennel separated. Narrative description of any corrective action taken in response to the incident: No action required.

January 2012 - injury #3

Flight: 368 (Seattle, WA to Sacramento, CA) Date of incident: January 29, 2012 Time of incident: Approximately 10:10 A.M. PT Description of animal (including name): A snub nosed Boston terrier dog, unknown age, or sex. Narrative description of incident: A dog in its kennel was being transferred by our Cargo agent, when the kennel separated and the dog escaped. The dog ran across the airport access roads, under the airport perimeter fence and out onto the roadway. The dog was then struck by a car and a Good Samaritan stopped and took the dog to VCA Five Corners Animal Hospital in Burien, WA. The veterinarian confirmed that the dog had a broken jaw. The dog required surgery and was released on February 2, 2012. Narrative description of the cause of the incident: A dog in its kennel was being carried when the kennel separated. Narrative description of any corrective action taken in response to the incident: No action required.

January 2012 - injury #2

Flight: 642 (Seattle, WA to Phoenix, AZ) Date of incident: January 9, 2012 Time of incident: Approximately 11:10 P.M. MT Description of animal (including name): A Husky-mix dog, unknown age, sex, or name. Narrative description of incident: In Seattle, our passenger was advised that her dog had been chewing on its kennel door during flight 76 (Juneau, AK to Seattle, WA), Seattle Agents ensured the kennel door was secure with ties for her connecting flight into Phoenix, on Flight 642, the dog was found with blood on its mouth and paws from its continuous chewing on the kennel. Narrative description of the cause of the incident: A dog arrived Phoenix with its mouth and paws bleeding from chewing at kennel door. There is no evidence to suggest that the airline’s handling contributed to the animal’s injuries. Narrative description of any corrective action taken in response to the incident: No action required.

January 2012 - injury

Flight: 866 (Kailua, HI to Seattle, WA)

Date of incident: January 4, 2012

Time of incident: Approximately 8:00 P.M. PT

Description of animal (including name): A 4 year-old male Pit bull, French Mastiff mix dog.

Narrative description of incident: A dog arrived at the baggage claim area with traces of blood around his mouth, nose and around the inside of its kennel. The dog appeared to be missing his two front teeth; however no other injuries were visible and the kennel appeared to be intact. The Seattle baggage supervisor and lead offered to take the dog to the 24-hour animal clinic in Burien, the passenger decided to take the dog to his personal veterinarian. The dog will require surgery to have the remnants of his two teeth removed at a later date.

Narrative description of the cause of the incident: A dog arrived with its two front teeth missing and traces of blood on its mouth, nose and around inside of its kennel. There is no evidence to suggest that the airline’s handling contributed to the animal’s injury.

Narrative description of any corrective action taken in response to the incident:

No action required.


December 2011 - loss

Flight: 17 (Miami, FL to Seattle, WA) Date of incident: December 2, 2011 Time of incident: Approximately 8:10 A.M. ET Description of animal (including name): A 9-year-old, female cat. Narrative description of incident: After TSA screening of the kennel, our Miami ramp service agent placed the kennel in the baggage cart and transported the kennel to the aircraft. Upon arrival at the aircraft, he noticed that the cat was missing from her kennel. Our Miami Customer Service Manager was advised and assisted in the immediate search for the cat along with notification to the customer of her cat’s escape. The customer was offered the opportunity to take a later flight; casino she decided to take her scheduled flight to Seattle. The search for the cat continues with the assistance from local airport authorities. To date, the cat is still missing. Narrative description of the cause of the incident: A 9-year-old, female cat escaped from her kennel prior to being loaded on the aircraft and is still missing. There is no evidence to suggest that the airline’s handling contributed to the animal’s escape. Narrative description of any corrective action taken in response to the incident: No action required.

November 2011 - death

Flight: 857 (Seattle, WA to Maui, HI) Date of incident: November 30, 2011 Time of incident: Approximately 12:40 P.M. Description of animal (including name): An 11-year-old, male, Yorkshire terrier dog. Narrative description of incident: A Maui veterinarian met the passengers upon arrival in Maui to examine and clear their dog and cat. The dog was found deceased in his kennel. The passenger explained that he was an older dog with congenital tracheal malformation and was in failing health. The veterinarian cleared the passenger’s cat and they were also able to take the dog’s remains with them to their destination. Narrative description of the cause of the incident: A dog with a pre-existing medical condition was found dead upon entry inspection into Maui. There is no evidence to suggest that the airline’s handling contributed to the animal’s death. Narrative description of any corrective action taken in response to the incident: No action required.

October 2011 - death

Carrier: Alaska Airlines
Flight: 65 (Wrangell, AK to Petersburg, AK)
Date of incident: October 8, 2011
Time of incident: Approximately 9:45 A.M. Alaska Time

Description of animal (including name): A male cat, unknown name, breed, or name.

Narrative description of incident: A male cat with a pre-existing medical condition was presented in poor health, for shipment to Petersburg for emergency treatment. The passenger heard back from the Petersburg Veterinarian prior to the flight’s departure and together they decided that the cat would not benefit from treatment in Petersburg. During that short period of time that the cat was in our care, it had expired. The passenger was notified of her cat’s death and she took her cat home with her.

Narrative description of the cause of the incident: A male cat with a pre-existing medical condition was presented in poor health, for shipment to Petersburg for emergency treatment. While the cat was in our care it had expired, prior to being loaded for the departing flight. There is no evidence to suggest that the airline’s handling contributed to the animal’s death.

Narrative description of any corrective action taken in response to the incident:
No action required.

August 2011 - injury

Flight: 72 (Juneau, AK to Seattle, WA) Date of incident: August 18, 2011 Time of incident: Approximately 11:30 A.M. Pacific Time Description of animal (including name): A seven-year-old, female Siberian husky. Narrative description of incident: Upon opening the cargo door the Seattle ramp agents discovered a dog inside its kennel, tipped on its side, with its front paws bleeding. It appeared that the dog was trying to escape the kennel by digging at the kennel door with its paws. The passenger was contacted and made aware that the kennel had shifted during flight, found on its side and that her dog’s paws were bloody, she was given water to clean the dog’s paws before leaving the airport. Narrative description of the cause of the incident: A seven-year-old, female Siberian husky had injuries to her front paws from attempting to dig out of its kennel. The kennel had also shifted in flight and was found on its side. Narrative description of any corrective action taken in response to the incident: No action required.

August 2011 - death

Flight:                          163 (Sitka, AK to Anchorage, AK)
Date of incident:          August 20, 2011
Time of incident:         Approximately 2:00 P.M. Alaska Time
 
Description of animal (including name): A two-year-old, male Boxer.
 
Narrative description of incident: A passenger was shipping his sick dog, to the Pet Hospital in Anchorage. Upon opening the cargo door the Anchorage ramp agents discovered the deceased dog inside its kennel. The passenger was contacted and a representative from Pet Emergency picked up the dog’s remains.
 
Narrative description of the cause of the incident: A two-year-old, male boxer passed away sometime during the flight from Sitka, Alaska to Anchorage, Alaska. The pet was sick and being transported to the Animal Hospital for possible rat poisoning treatment. There is no evidence to suggest that the airline’s handling contributed to the animal’s death.  
 
Narrative description of any corrective action taken in response to the incident:
No action required.

July 2011 - death

Flight: 731 (Houston, TX to Anchorage, AK) Date of incident: July 8, 2011 Time of incident: Approximately 12:54 A.M. Alaska Time Description of animal (including name): A six-year-old, pug dog, unknown sex. Narrative description of incident: The passenger traveled from Houston to Anchorage with her pug dog. Anchorage ramp personnel delivered the kennel to the baggage claim area. The passenger noticed there was no movement from her dog and upon opening the kennel; found that her dog had passed away. Anchorage baggage staff guided the passenger and her family members into a private area for a few minutes away from the public. Narrative description of the cause of the incident: A six-year-old, pug dog passed sometime during the flight from Houston, Texas to Anchorage, Alaska. There is no evidence to suggest that the airline’s handling contributed to the animal’s death. Narrative description of any corrective action taken in response to the incident: No action required.

May 2011 - injury

Flight: 486 (Seattle, WA to San Diego, CA) Date of incident: May 31, 2011 Time of incident: Approximately 12:00 P.M. PT Description of animal (including name): A dog (Unknown: Name, breed, sex, or age) Narrative description of incident: Upon loading one of the passenger’s dogs into the cargo hold, Seattle ramp personnel found one of her two dogs was bleeding from its mouth and paws. It was apparent that the injury sustained was from the dog chewing on the kennel. The passenger was advised of the situation and her dog was returned to her custody. She called her veterinarian, who came to the airport to administer a sedative to her dog. The local Seattle staff assisted the passenger in re-booking her and her two dogs on the next flight to San Diego. Narrative description of the cause of the incident: A dog departing Seattle, WA chewed on its kennel and sustained mouth and paw injuries. The passenger was advised of the situation, the dog was cleaned and given a sedative and later continued onto San Diego. Narrative description of any corrective action taken in response to the incident: No action required.

Allegiant Air

No reported animal incidents

Allegiant Air has not had any reported animal deaths, injuries, or losses.

American Airlines

December 2012 - injury

17 December 2012 @ 1843 Description of the Animal, Including Name Canine, named Dante Narrative Description of Incident During the off loading, the crew noticed a dog was loose in the forward bin. The bin was closed and secured to prevent the dog from escaping the aircraft. Crew members were able to put a leash around the dog and the owner was notified. Narrative Description of Cause of the Incident The dog had chewed through the kennels seal creating an opening to escape. The minor injuries that resulted were treated by a local veterinarian. Narrative Description of any Corrective Action Taken in Response to Incident No immediate corrective action has been taken.

October 2012 - death

Carrier and Flight Number American Airlines Flight #1334 Date and Time of the Incident 09 October 2012 @ 2350 Description of the Animal, Including Name Canine, named Rocco Narrative Description of Incident During the off loading, the crew noticed that one of two dogs in a single kennel was deceased. They called for a Customer Service Manager who escorted the customers to the kennel. Both pets were taken to a local veterinarian for examination. Narrative Description of Cause of the Incident The veterinarian performed a necropsy of the deceased pet and examined the surviving pet. The exact cause of death is unknown. Narrative Description of any Corrective Action Taken in Response to Incident Aircraft maintenance employees checked the aircraft cargo area and all systems were operating properly. No immediate corrective action has been taken.

September 2012 - death

Carrier and Flight Number American Airlines Flight #543 Date and Time of the Incident 02 September 2012 @ 2050 Description of the Animal, Including Name Canine, named Bella Narrative Description of Incident During the off loading, the crew noticed that one of two checked dogs appeared to be deceased. They called for a customer service manager who escorted the customer to the kennel. Narrative Description of Cause of the Incident The exact cause of death is unknown. The animal’s owner wanted to continue to her final destination, MSY, with both dogs. Narrative Description of any Corrective Action Taken in Response to Incident No immediate corrective action has been taken.

July 2012 - loss

American Airlines Flight #931 Date and Time of the Incident 18 July 2012 @ 0810 Description of the Animal, Including Name Canine, named Brody Narrative Description of Incident An agent took the dog out of its kennel to walk it, and while it was outside, the dog escaped from its lead. Employees immediately took chase, but were unable to locate the dog. Narrative Description of Cause of the Incident The dog became free from its lead when an agent took it out of its kennel to walk it. The lead was not damaged and the agent indicated that the dog was anxious at the time it was removed from its kennel. Narrative Description of any Corrective Action Taken in Response to Incident No immediate corrective action has been taken.

May 2012 - death

Carrier and Flight Number American Airlines Flight #956 Date and Time of the Incident 23 May 2012 @ 0615 Description of the Animal, Including Name Feline, named Farrell Narrative Description of Incident While off-loading the aircraft, fleet service clerks noticed that one of two cats was deceased. Customs quarantined the cat until it could be taken to a local veterinarian for a necropsy. Narrative Description of Cause of the Incident The veterinarians report indicates that the cause of death was a heart attack. Narrative Description of any Corrective Action Taken in Response to Incident No immediate corrective action is necessary.

April 2012 - death

Flight #102

Date and Time of the Incident
26 April 2012 @0712

Description of the Animal, Including Name
Canine, named Toby

Narrative Description of Incident
While off-loading the aircraft, fleet service personnel noticed that the dog in the kennel was not moving. The passenger was notified and continued his flight to BWI. The pet was taken to a local vet for a gross necropsy to determine the cause of death.

Narrative Description of Cause of the Incident
The necropsy revealed that the dog had a pre-existing condition and that a “Tracheal Collapse”, along with the kennel being too small for the pet, was the cause of death.

Narrative Description of any Corrective Action Taken in Response to Incident
The agent in HNL will be counseled on checked pet procedures and the acceptance of kennels especially.

January 2012 - death

17 JAN 2012 19:55

Description of the Animal, Including Name
Dog – Name: Cup Cake

Narrative Description of Incident
Dog was shipped Priority Parcel Service (AWB#7791 9383) from Newark to Dallas/Ft. Worth, then connecting to Orlando. During the offloading process, the kennel bottom half came unsnapped and dropped off, causing the dog to run free on the tarmac. Subsequently, the dog was found deceased on the active runway.

Narrative Description of Cause of the Incident
The agent at Newark accepted a “snap-together” type kennel. AA policy prohibits acceptance of this kennel type, since the plastic snaps are prone to failure during shipping.

Narrative Description of any Corrective Action Taken in Response to Incident
AA training has released system-wide advisories to all Cargo and Passenger Service personnel reinforcing the prohibition of snap-together kennels for Cargo shipments or customer checked-pets. Additionally, the live animal checklist was updated with a more precise description of a snap top kennel. Lastly, the live animal acceptance training lesson is in the process of being updated with this information as well.

January 2012 - injury

American Airlines Flight #2071 Date and Time of the Incident 26 January 2012 Description of the Animal, Including Name Canine, named Cosmo Narrative Description of Incident While off-loading the aircraft, fleet service personnel noticed that the kennel, containing Cosmo, reeked of feces. The kennel was delivered to the baggage claim area and was claimed by his owners. While in the baggage claim area, the dog began to have a seizure and the owners immediately departed the airport for a local veterinarian’s office. Narrative Description of Cause of the Incident The dog was deceased shortly after arriving at the veterinarian’s office. The owners did not want a necropsy performed on Cosmo and the exact cause of death is undetermined. Narrative Description of any Corrective Action Taken in Response to Incident No corrective action is necessary for this incident.

August 2011 - loss

American Airlines Flight #177 Date and Time of the Incident 25 August 2011 Description of the Animal, Including Name Feline “Tabby Cat”, named Jack Narrative Description of Incident This incident occurred prior to the loading of the kennel(s) on the aircraft. The customer was traveling with 2 kennels containing 1 cat in each one. A clerk had placed one kennel on top of another on a baggage cart and the kennel on top fell and resulted in the cat escaping. The entire FIS area, where this occurred, was searched and efforts to immediately locate “Jack” were unsuccessful. Subsequent efforts to locate Jack have also been unsuccessful. Some of the extraordinary efforts taken by AA to locate Jack include: posting photos of Jack in key areas around JFK and local businesses, consulting with the Mayor’s Alliance Society to set up humane traps on the airport property, consulting with the port authority and wildlife management representatives, hiring a professional “pet tracker” and issuing a “Pet Amber Alert”. Narrative Description of Cause of the Incident The clerk responsible for transporting the kennels to the FIS area loaded one kennel on top of another, and while the kennels were stationary and waiting to be loaded on the aircraft, the kennel positioned on the top fell to the ground. The impact of the fall caused the kennel to separate and the cat escaped. Narrative Description of any Corrective Action Taken in Response to Incident This incident is still under investigation and no corrective action has been taken at this time.

July 2011 - death #3

AA1361 (MCI-DFW-SNA) Date and Time of the Incident 7/19/2011; Incident reported at approximately 9:45 a.m. at DFW Description of the Animal, Including Name Male brown colored miniature schnauzer puppy; Puppy’s name: unknown; 2 month-old weighing approximately 2.5 pounds Narrative Description of Incident Puppy was taken to a kennel for overnight housing until the flight departed the following morning; the kennel checked on the puppy several times; however, at approximately midnight on 7/19/2011, the puppy was deceased. Narrative Description of Cause of the Incident The animal was immediately taken to CVA Metroplex Animal Hospital for a necropsy. The necropsy stated: “The primary histologic lesions affected the brain, liver, and lungs. The legions are histologically suggestive of an underlying viral infection. Brain: Multifocal, mild nonsuppurative meningoencephalitis; Liver: Multifocal, acute hepatic necrosis; Lung: Multifocal, acute pulmonary necrosis” Narrative Description of any Corrective Action Taken in Response to Incident None

July 2011 - death #2

American Airlines Flight #923 Date and Time of the Incident 20 July 2011 Description of the Animal, Including Name 7 year old Yorkshire Terrier named Pety Narrative Description of Incident In the off-loading of the flight, a crew chief noticed that 1 of 2 dogs in a single kennel looked deceased. A security agent working the flight confirmed that 1 of the dogs appeared to be deceased and notified AA passenger service manager who notified the customer. Authorities questioned the customer and she mentioned that she gave both dogs a “natural calming formula Level 3”. The second dog, a 10 year old Yorkshire Terrier named Tiny, appeared to be in distress, but was allowed to enter the country. Narrative Description of Cause of the Incident A veterinarian was called to examine the deceased dog and his initial observation was that hypothermia may have been the cause of the death. He took the dog with him to perform a necropsy and to cremate the remains and the conclusion was “suffocation due to lack of oxygen; an unusual amount of mucus in the nose was also present”. The captain was questioned about the heaters and oxygen and reported that all systems were operating properly. Narrative Description of any Corrective Action Taken in Response to Incident No corrective action is necessary.

July 2011 - death

American Airlines Flight #957 Date and Time of the Incident 09 July 2011 Description of the Animal, Including Name 2.5 year old Greyhound named Gullen Narrative Description of Incident In the off-loading of the flight, a crew chief noticed that 1 of 4 kennels containing dogs was deceased. The kennel was segregated for customs inspection and the owner was notified of the incident by one of our baggage service representatives. The owner of the deceased pet was also the owner of the other 3 dogs. Veterinary officials stationed at the airport in customs were unable to provide an official opinion on the cause of death. From observations, rigor mortis was present and officials released the deceased released the pet to the owner. The owner continued with his travel plans to Buenos Aries Argentina. Narrative Description of Cause of the Incident The exact cause of death is undetermined, a necropsy was not provided and veterinary officials at Santiago Chile did not offer an official opinion on the cause of death. The owner was allowed to leave with the deceased animal. Narrative Description of any Corrective Action Taken in Response to Incident No corrective action is necessary.

April 2011 - death

Carrier and Flight Number AA8 (HNL-DFW) Date and Time of the Incident 4/11/2011; Incident reported at approximately 6:30 a.m. at DFW Description of the Animal, Including Name Male Orange Tabby Cat named Scruffy ; 10 year-old weighing approximately 3.6 pounds Narrative Description of Incident Upon arrival at DFW, the kennel was unloaded from the belly. The cat was not moving, and, upon further investigation, it was determined the cat was deceased. Narrative Description of Cause of the Incident The animal was immediately taken to CVA Metroplex Animal Hospital for a necropsy. The necropsy concluded the cause of death was enteric lymphoma. Narrative Description of any Corrective Action Taken in Response to Incident None

Delta Air Lines

January 2013 - death

Flight Number: 2312 Date and Time of Incident January 4, 2013, 12:33 AM Type of Incident: Death Description of Animal Breed: American Rabbit Age: Exact age unknown – young. Name: Ashes Description of Incident: Two rabbits in a kennel were accepted as checked baggage in Los Angeles. The routing of Los Angeles, Salt Lake City, Anchorage was changed en route to Los Angeles, Salt Lake City, Minneapolis, Anchorage to meet Delta equipment requirements. On arrival it was noticed that one of the rabbits had expired. The other rabbit arrived and was released to the owner in apparent good condition. Cause of Incident: A necropsy was performed in ANC by a local veterinarian office. No external wounds or effusions were found. Stomach contained food and fluid. There were not gross changes to the internal organs to explaining the passing of Ashes. Conversations with attending vet indicated rabbits may be more susceptible to the consequences of stress. Corrective Action Taken: While it does not appear to have been the root cause of the rabbits death, the Baggage Acceptance Agent has been coached and provided remedial training on live animal acceptance and to check the aircrafts used when rebooking is necessary.

September 2012 - injury

Flight Number: 319 Date and Time of Incident 9/27/2012, 1:00 PM Type of Incident: Injury Description of Animal Breed: Catahoula Leopard dog mix Age: 5 years Name: Buster Description of Incident: Buster was traveling internationally with his owners and chewed through his travel kennel and escaped and by squeezing through the area he damaged and the kennel door. The dog was captured by airport employees within 15 minutes after escape. Injuries sustained to his teeth/gums, paws and neck area were treated by a veterinarian. Cause of Incident: Buster’s injuries were self inflicted while damaging his kennel and escaping through a narrow space between the damaged kennel wall and door. Injuries to its paws may have been further exacerbated by the rough airport pavement while fleeing. Corrective Action Taken: The dog was taken to a vet for treatment and rebooked on a flight the next day. Buster was provided with anti-anxiety drugs by the vet for the remaining legs of his trip.

August 2012 - death

Date of Incident: August 11, 2012 Location: Atlanta, GA Routing: New York, NY LaGuardia (LGA) – Atlanta, GA (ATL) – Dallas, TX (DFW) – Flight 1947 AWB: 006-02684603 Description of Animal: 13 yr old male Labrador Retriever, named “Toby” Description of Incident: Toby, along with another family pet named Sonny was accepted for transport in New York on August 11, 2012. All documents were reviewed and processed in accordance with Delta’s live animal handling procedures. Both animals (2 dogs) were flown from LGA to ATL on DL1947. The flight pushed back from the gate eight (8) minutes after its scheduled departure time of 11:59. It arrived at the gate in ATL at 14:33, five (5) minutes after its scheduled arrival time of 14:28. The weather was approximately 82ºF at departure and arrival for both locations. During the acceptance process in LGA, agents noted Toby appeared to be breathing heavily, however the owners stated Toby was “old and nervous”, but okay to travel. On arrival of DL1947, a pet van was dispatched to the flight and the animals show scanned inside the van at 14:54. Toby was motionless as he was loaded into the van. Both animals were taken to the warehouse to await instructions from the owners. In the meantime, Toby was taken to the local veterinarian for disposition. Per instructions received from the family, Sonny was place on his connecting flight to DFW and arrived without incident. Cause of Incident: The owners declined a necropsy report. Corrective Action Taken: None Warranted

August 2012 - injury

Date of Incident: August 30, 2012 Location: Ontario, CA Routing: Ontario, CA (ONT) – Atlanta, GA (ATL) – Austin, TX (AUS) - Flight 1768 AWB: 006-62794771 Description of Animal: 5 yr old female German Shepherd, named “Dutchess” Description of Incident: Dutchess was presented for travel onboard Delta flight 1768 on August 30, 2012, by Pet Air, a pet shipping company on behalf of her owners. All documents were reviewed and processed in accordance with our live animal handling procedures. Flight 1768 departed on time at 11:55. All required labels were attached and the door was secured by releasable cable ties. At approximately 10:56 Dutchess was placed inside a covered cart and delivered to the ramp for loading onto the aircraft. While awaiting the flight’s departure Dutchess was able to chew through the cable ties. She also broke open the front door by biting at the metal gate. By 11:20 a ramp agent observed Dutchess running across the ramp towards the baggage carousel. Another agent pursued Dutchess in a van for approximately 15 to 20 minutes when she finally came to rest on the tarmac. Upon recapture our agents immediately delivered Dutchess to a local veterinary hospital for medical treatment. Her owners were contacted and provided information about the dog’s condition. Shipping fees were also refunded with instructions for Dutchess to travel after she recovers from her injuries. Cause of Incident: Self-Inflicted Wounds Corrective Action Taken: None Warranted

July 2012 - injury

Date of Incident: July 15, 2012 Location: Miami, Florida Routing: Miami, FL (MIA) – Atlanta, GA (ATL) AWB: 006-61170384 Description of Animal: 6 yr old male Sheppard mix, named “Snickers” Description of Incident: Snickers’ owner presented him for travel on Delta flight 2173 on July 15, 2012. All documents were reviewed and processed in accordance with our live animal handling procedures. Flight 2173 had a departure time scheduled for 1330. The temperatures in MIA were approximately 84ºF. All required labels were attached and the door was secured by four (4) releasable cable ties. At approximately 1300EST ramp agents at MIA requested the ramp supervisor bring a pair of scissors planeside in order to release an animal from its kennel. Snickers chewed a hole in the side of the kennel and attempted to escape, but became trapped. After agents were able to free Snickers from the kennel, he began reacting aggressively. The decision was made to allow the owner, an employee of Delta Air Lines, to come be with Snickers as they attempted to check him for injuries. Both the dog and owner were taken inside the building to calm down from the ordeal. Snickers was provided water and a blanket and later released back to his owner. The owner indicated she would take Snickers to her personal veterinarian for a further examination. Cause of Incident: Self-Inflicted Wounds Corrective Action Taken: None Warranted

June 2012 - death

Date of Incident: June 26, 2012

Location: Atlanta, GA

Flight 1137 Description of Animal: 8 yr old short hair female cat, named “Baby” Description of Incident: Baby, along with two other family pets were accepted by our handlers in Raleigh Durham, North Carolina on June 26, 2012. All documents were reviewed and processed in accordance with Delta’s live animal handling procedures. All three animals (2 cats and 1 dog) were flown from RDU to ATL on DL1137. The flight departed as scheduled and arrived into the ATL area on-time. The weather reports for RDU and ATL, respectively was approximately 70F at departure and 71F on arrival into ATL. During the acceptance process in RDU the handlers noted all the animals looked fine as they were placed in the live animal holding area. On arrival in ATL, the ramp crew removed the animals from the aircraft’s holding bin and delivered all three to the warehouse. Baby and her companions were scheduled to overnight in ATL before boarding their next flight to NRT the following day. When the representative from the overnight kennel arrived at our facility, agents noticed Baby was motionless inside her crate. Baby was, in turn, delivered to the local veterinarian for further evaluations. It is unlikely the cause of death is related to handling by Delta Cargo since the remaining family pets, Brandy and Rize, arrived into ATL and NRT without incident. Cause of Incident: Unknown; the owners declined a necropsy but commented to our agents that Baby was diabetic. Corrective Action Taken: None Warranted

May 2012 - death

Date of Incident: May 17, 2012 Location: Atlanta, GA Routing: Brussels, BE (BRU) – Atlanta, GA (ATL) – Oklahoma City, OK (OKC) – Flight 081 AWB: 006-34093393 Description of Animal: 16 yr old female Dalmatian named “Penny” Description of Incident: Penny was a 16 year old spayed Dalmatian, who was accepted by our vendors in Brussels, Belgium for transport on DL081, May 17, 2012. All documents were reviewed and processed in accordance with Delta’s live animal handling procedures. DL081 departed Belgium as schedule at 1131 and arrived into the ATL area on-time. The weather reports for BRU and ATL, respectively was 52ºF at departure and 81ºF on arrival into ATL. During the loading process in BRU, the ramp crew was mindful to leave adequate space for ventilation purposes. Also the captain was verbally notified of the animal’s presence so the heat and air circulating system could be activated during flight. There were no indications of any mechanical malfunctions while Penney was in-transit. On arrival in ATL, the ramp handling crew noticed Penny was motionless. Supervisors were immediately contacted and Penney was delivered to the cargo warehouse to await pick up by our local veterinarian for further evaluations. Cause of Incident: Although Penny had lesions noted in the renal tubules and neuronal necrosis, along with thyroid carcinomas, according to the pathologist at the University of Georgia, Penny likely died of possible hyperthermia which led to ischemic necrosis of the gastrointestinal tract. Additionally, Penny had a BCS of 4/5 with abundant body fat stores. Corrective Action Taken: None Warranted

April 2012 - death #2

Flight Number:

131

Date and Time of Incident

April 8, 2012, 2:00 PM

Type of Incident:

Death

Description of Animal

Breed: Mixed Holland Lop and Rex Rabbit

Age: 2 years

Description of Incident:

Pet male rabbit was accepted for transportation through Delta’s checked baggage system for transport from Munich, Germany to Minneapolis, Minnesota via Atlanta, Georgia. The rabbit died during the flight from Munich to Atlanta.

Cause of Incident:

A necropsy of the rabbit indicated the cause of death was an acute pulmonary edema likely caused by aspiration of ingesta. The underlying cause is probably the encephalitis which was severe enough to have caused seizures. The encephalitis was associated with protozoal organisms morphologically consistent with Encephalitozoon cuniculi.

Corrective Action Taken:

The protozoa were contracted prior to transportation and no corrective action is needed.

April 2012 - death #1

Flight Number: 135 Date and Time of Incident 4/28/2012 6:00 AM Type of Incident: Death Description of Animal Breed: Labrador Retriever Age: 2 years Name: Mocha Description of Incident: Pet arrived in Atlanta, Georgia from Monrovia, Liberia via Accra, Ghana unresponsive. The dog had passed away during the transatlantic leg of the trip. Cause of Incident: A necropsy of the pet indicated she died of heat stroke. The retriever was in apparent good condition prior to departure from Monrovia Liberia. The flight crew advised the heat/cooling controls were properly set. There were no indications of a mechanical malfunction during the flight. A check of the bin heating system by mechanics found the system is working properly. Corrective Action Taken: The incident is still under detailed investigation. Any corrective action will be based on the results of the investigation.


***REDACTED***

AMERICAN AIRLINES / January 2012

DOT PET INCIDENT REPORT

Carrier and Flight Number
American Airlines Flight #462 DFW-MCO

Date and Time of the Incident
17 JAN 2012 19:55

Description of the Animal, Including Name
Dog – Name: Cup Cake

Narrative Description of Incident
Dog was shipped Priority Parcel Service (AWB#7791 9383) from Newark to Dallas/Ft. Worth, then connecting to Orlando. During the offloading process, the kennel bottom half came unsnapped and dropped off, causing the dog to run free on the tarmac. Subsequently, the dog was found deceased on the active runway.

Narrative Description of Cause of the Incident
The agent at Newark accepted a “snap-together” type kennel. AA policy prohibits acceptance of this kennel type, since the plastic snaps are prone to failure during shipping.

Narrative Description of any Corrective Action Taken in Response to Incident
AA training has released system-wide advisories to all Cargo and Passenger Service personnel reinforcing the prohibition of snap-together kennels for Cargo shipments or customer checked-pets. Additionally, the live animal checklist was updated with a more precise description of a snap top kennel. Lastly, the live animal acceptance training lesson is in the process of being updated with this information as well.

March 2012 - injury #4

Date of Incident: March 18, 2012 Location: Atlanta, GA Routing: Newport News, VA (PHF) – Atlanta, GA (ATL) – Los Angeles, CA (LAX); Flight – DL5343 AWB: 006-44352501 Description of Animal: 4yr old male Pit Bull named “Maximus” Description of Incident: Maximus was accepted for transport on Delta Connection Carrier, ExpressJet (EV), whose flight number was 5343 on March 18, 2012 at our facility in PHF. Flight 5343 departed PHF at 1114 and arrived on schedule into ATL at 1253. At the time of departure in PHF, the temperature was between 60ºF and 62ºF. On the flight’s arrival in ATL, the temperature exceeded DL’s standard guideline of 75F for snub-nosed breeds. Ramp handlers removed Maximus from the aircraft and delivered him to gate A20 for his next connecting flight to LAX. At approximately 1300, the tower contacted the cargo supervisors to advise the animal had escaped from its crate by chewing at the sides of the kennel. Unit leaders pursued and recaptured Maximus approximately 40 minutes later. We further discovered the kennel that Maximus traveled in from PHF to ATL also did not meet DL’s standards, as there was no evidence of metal hardware securing the top and bottom halves together. After personnel observed blood coming from the nose area and paws, Maximus was immediately delivered to the local veterinarian for an examination. The vet at Briarcliff Animal Clinic treated Maximus for the injuries sustained and provided an overnight comfort stop at the clinic. On March 19th, Maximus resumed his travel to LAX on DL1554. On the flight’s arrival, Maximus had again chewed through the side of the new replacement crate, but fortunately he did not have an opportunity to escape. Ramp handlers removed the crate from the aircraft and delivered Maximus to his awaiting owner. Cause of Incident: Self inflicted wounds Corrective Action Taken: Contacted the Operational Leaders for ExpressJet (EV) to advise PHF improperly accepted the animal by exceeding the temperature restrictions based on DL’s internal policy for snub-nosed breeds and for their failure to apply proper kennel acceptance procedures. Required EV to review and re-train agents at PHF on DL’s shipping policies and to hold each agent accountable, when warranted.

March 2012 - injury #3

Date of Incident: March 17, 2012 Location: Seattle, WA Routing: Seattle, WA (SEA) – John F. Kennedy, NY (JFK); Flight – DL182 AWB: 006- 00322022 Description of Animal: 5yr old male Shepherd Spitz mix Description of Incident: This 5 year old Shepherd Spitz mix was accepted for transport on DL182 on March 17, 2012 at our cargo facility in SEA. All documents were reviewed and processed in accordance with Delta’s live animal procedures. Flight 182 had a departure time scheduled for 1335 from SEA. The temperature in SEA was 43Fº. All required labels were attached to the exterior and the door of the kennel was secured with four (4) releasable cable ties. At approximately 1245, our lead agent at SEA Cargo received a call advising the dog had escaped and was running loose on the ramp. Around 1305, with assistance from the Port of Seattle police the dog was recaptured. The dog was immediately taken to VCA Five Corners Animal Hospital for an examination. He received cuts on its paws, left leg, and face. The veterinarian released the animal back to his owners on the same day. On Sunday, March 18th, the owners returned to our cargo facility attempting to ship the animal once again. He began chewing the cable ties attached to front gate and showed signs of aggression. After observing this behavior, agents at SEA informed the owners we could not accept their animal due to its continued biting and aggression. Cause of Incident: Self inflicted wounds Corrective Action Taken: None Warranted

March 2012 - death #2

Flight Number: DL 015 Date and Time of Incident March 16, 2012, 5:20 PM Type of Incident: Death Description of Animal Breed: Manchester Terrier, Ivan Age: 7 Description of Incident: Pet arrived unresponsive when unloaded in Atlanta, GA from Frankfurt Germany flight. Cause of Incident: The pet was accepted in apparent good condition in Frankfurt The statement by the examining vet in Frankfurt indicated he found no condition which would preclude shipment. The temperature in Frankfurt at the time of acceptance was 62.6 F, and 79 on arrival in Atlanta. The flight arrived four minutes later than scheduled. The HVAC system of the aircraft was inspected and operated normally. The flight crew reported there were no issues with the aircraft or flight conditions during the flight that would have affected the health or comfort of the dog. A necropsy of the dog indicated the dog had an undetected preexisting disease of the heart valve, endocardiosis, which compromised its ability to compensate for the stress of travel. Corrective Action Taken: No corrective action is indicated.

March 2012 - injury #2

Flight Number: DL 025 Date and Time of Incident March 15, 2012, 9:00 AM Type of Incident: Injury Description of Animal Breed: Pointer - Dakota Age: 7 years Description of Incident: Pet dog, Dakota, was being transported from Dusseldorf Germany to Atlanta, Georgia with its owner. Dakota sustained injuries to its paws and/or snout while chewing and pawing through the wall of its kennel just prior to being loaded on the aircraft in Dusseldorf. The dog escaped from the hole in the kennel. According to the passenger, the dog was captured some days later outside the airport perimeter and is being treated for the injuries to its paws by a local vet. Cause of Incident: Self inflicted injuries while escaping. Corrective Action Taken: Delta is assisting the passenger to be reunited with the dog in the US.  

March 2012 - death

Date of Incident: March 11, 2012 Location: Atlanta, GA Routing: Seattle, WA (SEA) – Atlanta, GA (ATL) – Nashville, TN (BNA) – Flight 2188 AWB: 006-00344665 Description of Animal: 2 year old female, Pug named “Oy” Description of Incident: Oy was accepted for transport on DL2188, the evening of March 10, 2012 at approximately 2007. All documents were reviewed and processed in accordance with Delta’s live animal procedures. As the agent performed her normal acceptance steps, she observed sounds of nasal breathing coming from the animal as the owner stroked its fur. DL2188 departed the gate at 2151, four minutes ahead of schedule. Weather reports for BWI showed the temperature to be 45ºF. Flight 2188 arrived into the gate area of ATL at 0650, with local temperatures registering 43ºF. Upon arrival of DL2188, Oy was removed from the bin by our ramp handlers, who then delivered her to an awaiting driver. Supervisors for gate A18 were notified that the animal appeared deceased. Oy was immediately taken to Briarcliff Animal Clinic for confirmation. Cause of Incident: According to the necropsy report received from Briarcliff Animal Clinic, the cause of death could not be determined; however the examining vet cited BAOS as a predisposing factor. Corrective Action Taken: None Warranted

March 2012 - injury

Flight Number: Delta 4584 Date and Time of Incident March 1, 2012, 7 PM Type of Incident: Injury Description of Animal Breed: Samoyed - Frannie Age: 4 years Description of Incident: Pet chewed through its kennel wall and escaped at its first stop in Minneapolis. The dog was checked by the owner who approved onward travel. Frannie was not aggressive. Delta provided a loaner kennel and the dog traveled on to the second stop in Portland Oregon. The dog attempted a second escape between Minneapolis and Portland. The crew unloading the pet noticed blood on loaner kennel. Alaska Airlines refused to take the animal on to the destination. The owner laid over in Portland and obtained veterinarian services for Frannie. Therapy for the pet included anesthetic dental cleaning with radiographs and necessary extractions. Cause of Incident: Self inflicted damage to teeth and gums Corrective Action Taken: None

February 2012 - death

Flight Number: 1084 Date and Time of Incident February 8, 2012, 3:00 PM Type of Incident: Death Description of Animal Chinchillas Description of Incident: Two pet chinchillas were arrived unresponsive in Minneapolis and were determined to have died during the flight from Anchorage. Cause of Incident: The pets were staged for loading late in the boarding process to provide protection from winter weather. They were mistakenly loaded in the baggage bin with a shipment containing a small amount of dry ice. Necropsies were performed but did not identify a cause of death only that the animals were subject to some sort of cardio-vascular insufficiency. The carbon dioxide from the dry ice could be a plausible explanation for the cardio-vascular insufficiency and may have caused or contributed to the deaths. Other causes may have been the chinchilla’s heat sensitivity in addition to normal stress related to transportation although the aircraft bin ventilation system was checked and the animals were not exposed to high temperatures during flight. Corrective Action Taken: All Load Supervisors at the originating station were counseled on this incident over and above their annual training covering the system wide ban against loading live animals with shipments containing any amounts of dry ice. New local procedures have been instituted at the origin station to include a review by the Operations Office to verify shipments with dry ice are not comingled with live animals before approving the dispatch of the aircraft.

January 2012 - injury

Date of Incident: January 7, 2012 Location: Atlanta, GA Routing: Sarasota, FL (SRQ) – Atlanta, GA (ATL) – Las Vegas, NV (LAS); Flight – DL 1678 AWB: 006- 24501584 Description of Animal: 3yr old male Cocker Spaniel, weighing approximately 42lbs, named “Bentley” Description of Incident: Bentley was accepted for transport on DL1678 on January 7, 2012 at our cargo facility in SRQ. All documents were reviewed and processed in accordance with Delta’s live animal procedures. Flight 1678 departed SRQ at 1255 and arrived on schedule into ATL at 1422. Approximate temperatures in SRQ and ATL, respectively, were 70F and 50F. On arrival in ATL our handling agents observed blood on the outside Bentley’s crate as they were unloading the aircraft. Bentley damaged his two front incisors during flight while attempting to excavate himself from the kennel. He managed to escape, biting an employee in the interim, but he was immediately recaptured and delivered to our warehouse for medical attention. Bentley was seen by local veterinarian, Dr. Daniel Cleland of Briarcliff Animal Clinic. After consulting with us and Bentley’s owners, the decision was made to treat the injuries and allow Bentley time to rest and recover by remaining overnight in ATL. On January 9th, Bentley resumed his travels on DL1709 and arrived safely in LAS. Cause of Incident: Self inflicted wounds Corrective Action Taken: None Warranted

January 2012 - death

Flight Number: 15 Date and Time of Incident January 13, 2012, 4 PM Type of Incident: Death Description of Animal Breed: Yorkshire Terrier Age: 1.5 years Description of Incident: Pet dog, T Bone, was traveling with owner from Frankfurt Germany to Nashville TN via Atlanta GA. The pet arrived unresponsive in Atlanta. The dog’s remains were sent to the University of Georgia for a necropsy. Cause of Incident: The dog was in apparent good health when checked in two hours prior to departure. The temperature in Frankfurt ranged from 39.2 to 42.8 F. The flight departed and arrived on schedule. The crew reported no abnormalities to indicate a problem with the aircraft HVAC system. Another animal in the same bin arrived without incident. There was no damage to the kennel. The animals were promptly removed on arrival in Atlanta. The necropsy indicated the cause of death was consistent with hypoxia perhaps associated with seizures, hypoglycemia, or hyperthermia. Corrective Action Taken: No corrective action is indicated at this time.

December 2011 - injury

Flight Number: 4044 and 745 Date and Time of Incident 30 December 2011, 12 PM Type of Incident: Injury Description of Animal Breed: Dog Age: Unknown Description of Incident: Dog arrived at SFO and when removed from the kennel by the owner had indications of a bruised nose. There were no outward signs of damage to the kennel and the kennel had been properly loaded. The passenger took the dog to a vet her choice for treatment. The incident is still under investigation Cause of Incident: We have been unable to determine the root cause of the injuries or identify when then took place.

December 2011 - death #2

Flight Number: 141 Date and Time of Incident 12 December 2011, 2 PM Type of Incident: Death Description of Animal Breed: Guinea Pig Age: Unknown Description of Incident: Two guinea pigs arrived in a single kennel in New York, JFK from Brussels Belgium. One of the pets was determined to be deceased during US Customs clearance. The deceased animal was removed from the kennel and sent for a necropsy. The necropsy indicated that the animal’s heart suffered a cardiac anomaly resulting in blood clots. Cause of Incident: There was no evidence of mishandling and based on the other guinea pig’s arrival in good condition it appears the pet may have died of natural causes. Corrective Action Taken: No corrective action is warranted at this time.

December 2011 - death

Flight Number: 15 Date and Time of Incident 12 December 2011, 4:30 PM Type of Incident: Death Description of Animal Breed: Cat Age: 5 years Description of Incident: Two cats traveling together in a single kennel arrived in Atlanta from Frankfurt, Germany. One of the cats had passed away en route. The cat was removed from the kennel. The other cat arrived at the final destination in Fayetteville, NC without further incident. The passenger handled the disposition of the remains so were not available for an autopsy. Cause of Incident: The kennel was properly loaded and there were no indications of mishandling. Because the cat’s travel mate arrived in good condition there are no indications to establish a cause of death.

November 2011 - death

Flight Number: 629 Date and Time of Incident 01 November 2011 – 5:30 PM Type of Incident: Death Description of Animal Breed: Cat Age: 17 years Description of Incident: One of two cats enclosed in a kennel died en route from Detroit to Nagoya Japan. The cats were traveling with their owner. They were originally accepted in Columbus Ohio for transport to Manila, Philippines. The second cat contained in the kennel arrived without incident. Cause of Incident: A necropsy was not performed so an exact cause of death could not be established. While there is nothing to establish a cause of death, the age of the pet may have been a significant factor. Corrective Action Taken: The incident remains under active investigation. Any failures to follow policy will generate corrective action.

October 2011 - death

Flight Number: 0014 Date and Time of Incident 04 October 2011 – 7:30 AM Type of Incident: Death Description of Animal Breed: Domestic Short Hair cats Age: 4 and 14 years Description of Incident: Two cats had expired upon arrival at Frankfurt International Airport. The cats were traveling with their owner and missed their booked flight the previous day. The pets were held overnight in a commercial kennel where they were offered food and water. A dog traveling on the same flight arrived without incident. The aircraft was checked and all systems associated with cargo bin ventilation were found to be working normally. The flight crew indicated that all system controls were normal. Necropsies were performed. The translation of the necropsy for the first cat (4 years old) indicated the cause of death was a result of acute circulatory failure due to transport related stress. The vet indicated the animal was overweight at 8.26 kgs. The second cat (14 years old) also suffered from circulatory failure due to transport related stress. The cat had endocardial fibrosis which resulted in damage to the lungs and liver. Both cats had subcutaneous injection hemorrhages detected on their hind legs. Cause of Incident: Unknown Corrective Action Taken: No corrective action indicated.

September 2011 - death

Date of Incident: September 15, 2011 Location: Santa Ana, California Routing: Baltimore, MD (BWI) – Atlanta, GA (ATL) – Santa Ana, CA (SNA) – Flight 1167 AWB: 006-23433572 Description of Animal: 9 year old female, Golden Retriever named “Misty” Description of Incident: Misty was accepted for transport on DL2025, the morning of September 15, 2011 at approximately 0936. All documents were reviewed and processed in accordance with Delta’s live animal procedures. DL2025 departed the gate at 1126, four minutes ahead of schedule. Weather reports for BWI showed the temperature to be 75ºF. Flight 2025 arrived into the gate area of ATL at 1314, with local temperatures registering 84ºF. Upon arrival of DL2025, Misty was recovered by our pet van driver who immediately placed her inside an awaiting air conditioned vehicle. Misty’s connecting flight to SNA (DL1167) departed ATL approximately one hour behind schedule. Although the flight was delayed, at the time of delivery to the aircraft, Misty showed no signs of distress. DL1167 arrived SNA at approximately 1817, and upon opening the cargo bin door ramp agents noticed no sign of movement from Misty. Agents at SNA immediately removed Misty from the aircraft and contacted their superiors for the next procedural step. Misty was transported to Orange County Emergency Pet Clinic while we awaited further instructions from the owner. Cause of Incident: According to pathologist, R.E. Moreland, BS, DVM of the Antech Diagnostics Center, Misty’s cause of death is cardiopulmonary failure. Dr. Moreland further states within the report that the changes in Misty’s heart had been developing over the “last few weeks to months.” Corrective Action Taken: None Warranted

August 2011 - death

Delta 1572 Date and Time of Incident 11August2011, 6:30 AM Type of Incident: Death Description of Animal Breed: German Short Hair Pointer, Age: Two years, six months Description of Incident: A German Short Haired Pointer was accepted for transportation as checked baggage from Portland, OR to Fayetteville, NC, via Atlanta GA. The pet had sustained a recent injury, was medicated and appeared very docile at the origin. It was noted that it had passed away upon arrival in Atlanta. A necropsy was performed. Cause of Incident: A cause of death was not apparent by the histological findings of the necropsy. The diagnosis included a hip fracture, lung congestion, lung inflammation and a kidney laceration. The pelvic fracture and other findings were not the cause of death. Corrective Action Taken: A system wide reminder will be published by September 22, 2012 on the importance of adherence to Delta Air Lines acceptance policies, confirming Delta does not accept animals which exhibit signs of injury, distress, or are demonstrating efforts to escape and that Delta reserves the right to refuse pets as checked baggage if the health of the animal is in question and/or if the animal’s health may be jeopardized by the extreme conditions. Follow-up with the station will be done to develop a local corrective action plan as well.

July 2011 - injury

Date of Incident: July 26, 2011 Location: Atlanta, GA Routing: Atlanta, GA (ATL) – Frankfurt, Germany (FRA) AWB: 006-27360900 Description of Animal: 6 year old, male, Mini Pincher named “Rocky” Description of Incident: Rocky was presented to Delta for transport on board flight DL14 on July 26, 2011. All documents were reviewed and processed in accordance with Delta’s live animal procedures. DL14 had a schedule departure time of 1625, but departed approximately 43 minutes behind schedule. Rocky was delivered to DL14 in a temperature-controlled van along with two other dogs, which were also previously booked for travel to FRA. See waybills numbers 006-06619082 and 006-06608781. As handlers were unloading all three animals from the van, the lead ALA agent refused to accept Rocky stating his breathing seemed abnormal and citing the animal was lying on its side. After discussions with the leadership team, Rocky was immediately transported to Briarcliff Animal Hospital for emergency treatment. Due to Rocky’s progressive state, he was then transferred from Briarcliff to Southern Crescent Animal Emergency Clinic. Further discussions were had between Rocky’s owner and Southern Crescent concerning his critical state. Later that same day, doctors from Southern Crescent received authorization to end Rocky’s suffering and to lay him to rest. The other two animals, as noted above, were transported and arrived FRA without incident. Cause of Incident: Medical notes from Southern Crescent Animal Emergency Clinic and Briarcliff Animal Hospital concur that Rocky aspirated food into his lungs and then had trouble breathing. According to the Live Animal Checklist, Rocky was last provided food at 1230 on July 26, 2011. Corrective Action Taken: None Warranted

July 2011 - death

Date of Incident: July 25, 2011 Location: Atlanta, Georgia Routing: Pensacola, FL (PNS) – Atlanta, GA (ATL) – Baltimore, MN (BWI) – Flight 1425 AWB: 006-06508423 Description of Animal: According to health certificate issued by the military veterinarian, the animal was a 6 year old female, yellow Labrador Retriever named “Katie” Description of Incident: Katie was accepted for transport on July 25, 2011, for travel from PNS to ATL on board DL1078. All documents were reviewed and processed in accordance with Delta’s live animal procedures. The flight departed PNS on time at 0730 and arrived into ATL on schedule at 0945. The weather forecast in PNS was between 75F and 80F degrees with scattered clouds. Upon arrival of Katie’s flight into ATL, she was removed from DL1078 and placed inside a temperature-controlled van to await her next flight from ATL to BWI. DL1425, which was originally scheduled to depart ATL at 1350 encountered delays because of weather conditions at BWI. At approximately 1343, the crew received instructions from the Tower and took its assigned position on the tarmac. During the first delay, the Captain and ground crew were informed the delay would only be brief. By 1548, approximately two hours later, the Captain was instructed to return to the gate area. At 1733, the crew were again given instructions for the flight to depart. By 1946, they were advised of yet another ground stop, this time resulting in a complete cancellation of DL1425. On return to the gate, our ground handlers opened the cargo bin door only to discover Katie was non-responsive inside her kennel. Cause of Incident: Unknown at this time. As of this reporting, we are still awaiting the results from Katie’s necropsy report. Corrective Action Taken: During the first occurrence, we failed to open the cargo bin door because the Tower informed us there would only be a short-term delay for DL1425. As a result of the animal’s death, our Load Center will pull another load manifest in order to determine if an animal exists on a delayed aircraft. Additionally, we are raising awareness with our teams and communicating the importance of opening the bin doors, even for short-term delays.

June 2011 - injury

Date of Incident: June 27, 2011 Location: Salt Lake City, UT Routing: San Jose, CA (SJC) – Salt Lake City, UT (SLC) Flight – DL 1284 AWB: 006- 06108701 Description of Animal: 5yr old male Golden Retriever, weighing approximately 70lbs, named “Hubbell” Description of Incident: Hubbell and his travel companion, JJ were accepted for transport on DL1284 on June 27, 2011 at our cargo facility in SJC. All documents were reviewed and processed in accordance with Delta’s live animal procedures. Flight 1284 departed SJC approximately eleven minutes behind its scheduled departure time of 13:05. Weather temperature at SJC was 69F. DL1284 arrived into SLC on-time and the temperature was approximately 87F with partly cloudy skies. Both animals were unloaded and delivered to the warehouse for retrieval by their owner. While in the warehouse, agents observed blood at the back of the kennel. Attempts were made to contact the owner. We soon discovered she traveled to SLC on board the same flight. Once the owner arrived to the warehouse, she removed Hubbell from his kennel and advised the blood was coming from his front left paw. The owner determined Hubbell was fine and stated he was a “hyper” dog, who was a first time flyer. Hubbell and JJ were released to their owner. Cause of Incident: Self inflicted wound

June 2011 - death #2

Date of Incident: June 11, 2011 Location: Moscow, Russia Routing: St, Louis, MO (STL) – Atlanta, GA (ATL) - New York, NY (JFK) – Moscow, Russia (SVO) Flight 30 AWB: 006-05780622 Description of Animal: 8 month old, male chinchilla Description of Incident: A chinchilla was accepted June 9, 2011, in STL for travel on board DL 1423 to ATL. All documents were reviewed and processed in accordance with Delta’s live animal procedures. Flight 1423 from STL to ATL was delayed by 44 minutes due to late arriving inbound equipment. The weather forecast revealed partly cloudy skies with temperatures of 88F to 89F. Once the animal was unloaded in ATL, it was immediately delivered to our temperature-controlled animal holding room to await the departure of flight 122 from ATL to JFK. Flight 122 pushed back from the gate at 19:09. The temperature in ATL was approximately 82F. On arrival at JFK, the chinchilla was again delivered to a temperature-controlled animal holding room where it remained until the following day, with temperatures in the 70’s. On June 10, 2011, agents at JFK visually inspected the animal and provided food and water. Agents stated the animal was in good condition and showed no signs of distress or illness. Approximately 30 minutes prior to the flight’s scheduled departure time of 16:55, JFK agents delivered the animal to the aircraft for departure to SVO on board DL 30. Upon arrival into SVO the next day, the animal was pronounced deceased by the local Veterinary Authorities. Our ramp crew at SVO was instructed to return to animal to JFK because entry was prohibited. Cause of Incident: Howard Beach Animal Clinic in New York performed the necropsy. The doctor’s comments were “to the best of our knowledge cause of death was due to a septic gastroenteritis or acute heart failure from stress.

June 2011 - death

Date of Incident: June 24, 2011 Location: Atlanta, Georgia Routing: Pittsburg, PA (PIT) – Atlanta, GA (ATL) – Phoenix, AZ (PHX); Flight 344 AWB: 006-05682832 Consignee/Owner/Guardian: Mr. Lee Hughes 44B Bethany Drive Pittsburgh, PA 15215 (412) 841-3613 Description of Animal: 11yr old female, domesticated short hair feline named “Phoebe” Description of Incident: Delta Cargo accepted two domestic shorthaired cats on June 24, 2011, for transport from PIT via ATL to PHX. All documents were reviewed and processed in accordance with Delta’s live animal procedures. Phoebe and her companion, Newman, were loaded on board DL 344, which departed PIT at approximately 15:11. At the time of departure, the temperature in PIT was approximately 66F. The flight arrived into ATL ten minutes behind its scheduled arrival time of 16:32. Upon unloading, the ramp crew noticed that one cat was lying down in its kennel and was unresponsive. Both cats were immediately delivered to our temperature-controlled animal holding room and their owner was contacted. The remaining cat, Newman continued its journey to PHX and arrived without incident. Cause of Incident: A necropsy was performed by the Athens Diagnostic Laboratory College of Veterinary Medicine. The doctor’s comments regarding the cause of death were the microscopic findings are characteristic of chronic heart failure secondary to myocardial fibrosis of an undetermined etiology. Corrective Action Taken: None Warranted

May 2011 - death

Flight Number: 131 Date and Time of Incident 21 May 2011, 2 PM Type of Incident: Death Description of Animal Breed: Miniture Pinscher Age: 6 Years Description of Incident: Two pet dogs were accepted at Delta Ticket Counter in Munich Germany. Upon arrival in ATL the kennels were unloaded. One of the dogs was not moving. Upon further investigation it was determined that the dog was deceased. Cause of Incident: The pet was taken to Briarcliff Animal Clinic for a necropsy. The diagnosis was severe pulmonary congestion and edema with multifocal alveolar over-distension; distal collapsing trachea; and retroperitoneal lipoma. Corrective Action Taken: None

April 2011 - death

Type: Death Date of Incident: April 1, 2011 Location: Dublin, Ireland Routing: Atlanta, GA (ATL) – Dublin, Ireland (DUB) - Flight 176 AWB: 006-29501393 Description of Animal: 8yr old male, domesticated short hair feline, weighing apprx 30.2lbs, named “Smokey” Description of Incident: Smokey was accepted for transport on DL176 at approximately 1735 on the evening of March 31, 2011 at the ATL Cargo facility. All documents were reviewed and Smokey was processed in accordance with Delta’s live animal acceptance procedures. Flight 176 departed ATL on-time at 2127. At the time of departure, the local temperature in ATL was 46ºF. DL176 arrived DUB thirty (30) minutes ahead of schedule at 0957 on the morning of April 1st. The local temperature in Ireland was 55F. As agents unloaded the aircraft, it was reported Smokey was “curled up” and appeared to be asleep in the rear on his container. Also on the same flight was a canine, which traveled under a separate waybill. Both animals were immediately delivered to the warehouse facility, where agents discovered Smokey was lifeless. Cause of Incident: Unknown due to the owner’s refusal to authorize a necropsy. Also on board DL176 was one canine that arrived safe and without incident. Corrective Action Taken: None Warranted

Frontier Airlines

No reported animal incidents

Virgin America has not had any reported animal deaths, injuries, or losses.

Great Lakes Airlines

No reported animal incidents

Great Lakes Airlines has not had any reported animal deaths, injuries, or losses.

Hawaiian Airlines

January 2013 - death

Date: 17DEC12 Time: 4:48 p.m. Reporting Station: HNL Flight: HA25 From: PDX To: HNL Incident: Upon arrival, dog was deceased. Bedding was reversed in the kennel. Dog was a service animal, so it was transported without fee. Dog was delivered to quarantine. Cause: Unknown Corrective action: No corrective action.

December 2012 - death

Date: 01DEC12 Time: 1:40 p.m. Reporting Station: HNL Flight: HA 47 From: OAK To: HNL Animal Information: Description: Bulldog Incident: Upon arrival, the dog was found deceased. The flight was loaded with two dogs and they were loaded and handled properly. One dog arrived without incident, but the other dog was expired. Animals were delivered to quarantine, and our manager on duty spoke to the owner. Cause: Unknown Corrective action: No corrective action. Pet fee was refunded as courtesy.

December 2011 - death

Date: 19DEC11 Time: 11:50 p.m. Reporting Station: SEA Flight: HA22 From: HNL To: SEA Animal Information: Name: Unknown Description: Female Brindle Bulldog, age approximately 2 1/2 Incident: Upon transport of the dog to the pickup area, agent discovered the dog was unresponsive. The dog was lying in its own vomit with fluid in his mouth. Cause: Unknown Corrective action: HA to reimburse pet fee as courtesy.

September 2011 - injury

Date: 23SEP11 Time: 1:30 p.m. Reporting Station: HNL Flight: HA25 From: PDX To: HNL Animal Information: Name: Unknown Description: Dog/Pug Incident: Agent unloaded the dog and kennel from the aft bulk. The dog escaped while waiting to be picked up. The dog ran from Gate 61 to Elliott Street fence line and back. The dog was finally cornered near the Island Air Baggage Claim and sustained injuries to his paws that will require veterinarian care. Cause: Defective Kennel. Painters tape and zip ties were used to secure the kennel. Animal pushed door open and escaped. Corrective action: HA to reimburse vet bills. Agents to be trained on how to identify defective kennels prior to acceptance.

September 2011 - death

Date: 30SEP11 Time: 6:00 p.m. Reporting Station: KOA Flight: HA388 From: HNL To: KOA Animal Information: Name: Unknown Description: English Bulldog Incident: Upon opening cargo door, the dog was hardly breathing. The dog was taken to the Baggage Claim and was deceased. Cause: Unknown Corrective action: HA to reimburse pet fee as courtesy.


JetBlue Airways

No reported animal incidents

JetBlue Airways has not had any reported animal deaths, injuries, or losses.

Southwest Airlines

No reported animal incidents

Southwest Airlines has not had any reported animal deaths, injuries, or losses.

Spirit Airlines

No reported animal incidents

Spirit Airlines has not had any reported animal deaths, injuries, or losses.

United Airlines

November 2012 - death

UA flight #400 Boston to San Francisco
November 5, 2012

Owner/Guardian
REDACTED

Dog– Brindle & white greyhound / 8yrs old Male
Name: Chance

NARRATIVE DESCRIPTION

Description of the Incident:
Pet arrived San Francisco deceased upon arrival.

Description of the Cause of the Incident:
A necropsy was performed and the cause of death was diagnosed as a combination of all the below findings;
i.e. chronic renal insults in the kidneys, raised masses and lesions on the spleen, and petechiations on the
serosal surfaces which suggest a coagulation or clotting defect.

Description of any corrective action taken:
None as the cause of death was not related to United Airlines’ handling.

September 2012 - death #3

UAX flight #6244 Des Moines to San Francisco Dog / 5 yrs.old Female September 25, 2012 Name: Jersey Owner/Guardian Redacted NARRATIVE DESCRIPTION Description of the Incident: Pet arrived San Francisco deceased upon arrival. Description of the Cause of the Incident: A necropsy was performed and the cause of death was cardiopulmonary collapse with reference to prominent congestion of alveolar septal capillaries and lining, pleural effusion, pericardial effusion, vascular and pulmonary congestion. Description of any corrective action taken: None as the cause of death was not related to United Airlines’ handling

September 2012 - death #2

CO flight #1284 Newark to San Francisco Dog– Golden Retriever / 2 yr old Female September 3, 2012 Name: Bea Owner/Guardian Redacted NARRATIVE DESCRIPTION Description of the Incident: Pet arrived San Francisco deceased upon arrival. Description of the Cause of the Incident: A necropsy was performed by owner at her vet…we offered to pay and receive a copy but owner refused. Cause of death unknown, however, flight had a companion golden retriever 7 years and 2 cats, and all other animals were fine. Aircraft checked for mechanical or operational failures and none were found. Direct nonstop flight. Description of any corrective action taken: None as the cause of death unknown and all other animals on board were fine. Appears death not related to Continental Airlines’ handling.

September2012 - death #1

UA flight #3743 Buffalo to Chicago Cat / 3 yrs.old Female September 10, 2012 Name: Ariel Owner/Guardian Redacted NARRATIVE DESCRIPTION Description of the Incident: Pet arrived Chicago deceased upon arrival. Description of the Cause of the Incident: A necropsy was performed and the diagnosis was death as a result of several pre-existing conditions; i.e. hypertrophic cardiomyopathy, asthma, hepatitis, chronic pancreatitis, and myocardial fibrosis. Description of any corrective action taken: None as the cause of death was not related to United Airlines’ handling.

August 2012 - death #2

INCIDENT #2: UA flight #266 Houston to San Francisco Dog– Mastiff / 3 yr. old Male August 28, 2012 Name: Bam Bam Owner/Guardian REDACTED NARRATIVE DESCRIPTION Description of the Incident: Pet arrived San Francisco deceased upon arrival. Description of the Cause of the Incident: A necropsy was performed and the cause of death was diagnosed as acute cardiovascular collapse noting a slight malformation of the tracheal rings and thinning of the muscle tissue between the tracheal rings resulting in tracheal collapse. This coupled with being a member of the Brachycephalic group of dogs, which are those with shortened muzzles and shortened airways, would contribute to the untimely death of the pet. Description of any corrective action taken: None as the cause of death was not related to United Airlines’ handling.

August 2012 - death #1

INCIDENT #1: CO flight #1572 Houston to Raleigh Durham Dog– Chihuahua / 15 yrs. old Male August 10, 2012 Name: Paco Owner/Guardian REDACTED NARRATIVE DESCRIPTION Description of the Incident: Pet arrived Raleigh Durham deceased upon arrival. Description of the Cause of the Incident: A necropsy was performed and the cause of death was diagnosed as generalized cardiomegaly with valvular endocardiosis. Description of any corrective action taken: None as the cause of death was not related to United Airlines’ handling.

June 2012 - death #2

UA flight #1591 Newark to San Diego Dog– Golden Retriever / 6 yrs old Male June 16, 2012 Name: Rocket Owner/Guardian REDACTED NARRATIVE DESCRIPTION Description of the Incident: Pet arrived San Diego deceased upon arrival. Description of the Cause of the Incident: A necropsy was performed and the cause of death was undetermined, but with self-inflicted injuries present. Dog said to not travel well and died early in flight on Saturday with necropsy performed Monday. Histologic changes compatible with those produced by advanced autolysis hampering a critical evaluation of the submitted tissues. Description of any corrective action taken: None as the cause of death was not related to United Airlines’ handling.

June 2012 - death #1

UA flight #1689 Houston to San Diego Dog– Cavalier King Charles Spaniel / 7yrs old Male June 8, 2012 Name: Jake Owner/Guardian REDACTED NARRATIVE DESCRIPTION Description of the Incident: Pet arrived San Diego deceased upon arrival. Description of the Cause of the Incident: A necropsy was performed and the cause of death was diagnosed as chronic cardiac disease. Description of any corrective action taken: None as the cause of death was not related to United Airlines’ handling.

April 2011 - death

United Flight: 484 Denver to Washington (DCA) April 12, 2011 Animal: Radar – Doberman Pinscher Owner/Guardian: Redacted Narrative Description: Description of incident: Owner of Radar was traveling with two dogs from Honolulu to Washington with a connection in Denver. While Radar was alive on the connection in Denver, he was found deceased upon arrival in Washington. The second dog was in good health. Description of cause of the incident: Necropsy results reports fatal arrhythmia stating the Radar’s breed is highly susceptible to heart disease, and fits history and previous findings of Radar’s health. Description of any corrective action taken: No corrective action was taken as all United procedures were followed and the health of Radar appears to have been cause of death.

US Airways

No reported animal incidents

US Airways has not had any reported animal deaths, injuries, or losses.

Virgin America

No reported animal incidents

Virgin America has not had any reported animal deaths, injuries, or losses.


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