April 2012 - death #1

Flight Number: 135 Date and Time of Incident 4/28/2012 6:00 AM Type of Incident: Death Description of Animal Breed: Labrador Retriever Age: 2 years Name: Mocha Description of Incident: Pet arrived in Atlanta, Georgia from Monrovia, Liberia via Accra, Ghana unresponsive. The dog had passed away during the transatlantic leg of the trip. Cause of Incident: A necropsy of the pet indicated she died of heat stroke. The retriever was in apparent good condition prior to departure from Monrovia Liberia. The flight crew advised the heat/cooling controls were properly set. There were no indications of a mechanical malfunction during the flight. A check of the bin heating system by mechanics found the system is working properly. Corrective Action Taken: The incident is still under detailed investigation. Any corrective action will be based on the results of the investigation.




Carrier and Flight Number
American Airlines Flight #462 DFW-MCO

Date and Time of the Incident
17 JAN 2012 19:55

Description of the Animal, Including Name
Dog – Name: Cup Cake

Narrative Description of Incident
Dog was shipped Priority Parcel Service (AWB#7791 9383) from Newark to Dallas/Ft. Worth, then connecting to Orlando. During the offloading process, the kennel bottom half came unsnapped and dropped off, causing the dog to run free on the tarmac. Subsequently, the dog was found deceased on the active runway.

Narrative Description of Cause of the Incident
The agent at Newark accepted a “snap-together” type kennel. AA policy prohibits acceptance of this kennel type, since the plastic snaps are prone to failure during shipping.

Narrative Description of any Corrective Action Taken in Response to Incident
AA training has released system-wide advisories to all Cargo and Passenger Service personnel reinforcing the prohibition of snap-together kennels for Cargo shipments or customer checked-pets. Additionally, the live animal checklist was updated with a more precise description of a snap top kennel. Lastly, the live animal acceptance training lesson is in the process of being updated with this information as well.


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